Strict Cancellation & No-Show Policy

We kindly ask that you understand and respect our time and the time of other clients.

• All appointments must be confirmed at least 24 hours in advance.
• Cancellations made less than 24 hours before the appointment will incur a $50 cancellation fee.
• No-shows or missed appointments will also result in a $50 fee.

It is your responsibility to notify us if you cannot make your appointment. Last-minute cancellations leave us unable to fill the reserved time slot, which directly impacts our business and team.

We appreciate your understanding and cooperation in helping us provide the best experience for all clients.

Quiet Zone Policy

To maintain a peaceful and relaxing environment for all clients, we have a strict policy of no guests allowed in the treatment rooms.

We kindly ask that you:

• Use the seating area in the lobby while you wait
• Keep noise to a minimum
• Mute all cell phones and electronic devices

Your cooperation ensures that everyone can fully enjoy their self-care experience.
Thank you for understanding!

Please be aware that arriving more than 15 minutes late will result in the cancellation of your appointment and a $50 no-show fee will be charged.

Our services require the full scheduled time to ensure you receive the complete experience. We appreciate your understanding and respect for our team’s time and other clients’ appointments.

An additional $100 charge will apply for clients with hair extensions, as the head spa process will take approximately 60 minutes longer to complete. Unfortunately, we are unable to perform the head spa service on clients with tap-in or bead extensions.

To ensure we have enough time for your service, we kindly ask that you call ahead to schedule your appointment so we can make the necessary adjustments. Thank you for your understanding!

Unfortunately, we are unable to substitute or modify ANY part of the service. Our services are carefully designed as complete packages to deliver the best possible results and experience for each individual. If there is a part of the service you prefer not to receive, you may opt out; however, the price will remain unchanged. We do not offer any shorter services than what is listed on the website.

Thank you for your understanding!

Depending on the service you choose, you may be required to lie flat on your back for an extended period (120 minutes or more). We recommend consulting with your doctor before your appointment to ensure your comfort and safety.

We can accommodate up to FOUR people at once. Please note that you will be placed in separate rooms, as we cannot accommodate multiple guests in the same room. Appointment times may vary by 10-20 minutes, depending on hair length and drying times. Please call 813-449-1264 to book parties larger than TWO.

Please arrive 5-10 minutes before your scheduled appointment. This will give you time to review our herbal tea menu and complete any necessary forms if you haven’t already done so prior to your visit.

Large Party Bookings We are happy to accommodate parties of 4 or more! For detailed information on pricing and service options, please give us a call. Our team is ready to assist you in making your event special.

This means the selected day or time is fully booked. Please choose a different day or specialist to proceed with your booking.

yes, your monthly membership visit will roll over to the next month up to 12 months of rollovers. However may not return any unused visits for a refund.

Yes, you can upgrade or downgrade your membership at any time. Please visit our facility or contact our customer service team to make changes to your membership.

Notice Period
Monthly Memberships: After the first 90 days a membership can be cancelled. A minimum of 30 days' notice is required to cancel monthly memberships. Cancellations will take effect at the end of the current billing cycle.

Cancellation Request Process
In-Person: Members may cancel their membership in person at our front desk by completing a cancellation request form.
Online: Members can also submit a cancellation request through our website by logging into their account and following the cancellation instructions.
Email: Alternatively, members may email our customer service team at Asanaheadspa@gmail.com with their cancellation request, including their full name, membership number, and reason for cancellation.

Cancellation Fees
Early Termination Fee: An early termination fee may apply if a member cancels their membership before the end of the contracted term. The fee will be equivalent to one month’s membership dues.

Waiving Fees: Cancellation fees may be waived in cases of relocation, medical reasons, or other extenuating circumstances. Documentation may be required.

Refunds
Monthly Memberships: No refunds will be issued for partial months. Membership access will continue until the end of the current billing cycle.

Freezing Memberships
Members have the option to freeze their membership instead of canceling. Memberships can be frozen for a minimum of 1 month and a maximum of 2 months within a 12-month period.

Exceptions and Special Circumstances
Medical Reasons: If a member is unable to use the facilities due to medical reasons, they may request a cancellation without penalty by providing a doctor’s note.

Post-Cancellation Access
Once the cancellation is processed and effective, the member will no longer have access to the facilities and services. Any guest passes or other member benefits will be forfeited.

Rejoining After Cancellation
Members who wish to rejoin after cancellation will be subject to the current membership rates and any applicable sign-up fees. Previous membership rates and benefits will not be guaranteed.

Disputes and Resolutions
Any disputes regarding cancellations must be submitted in writing to our customer service team. We strive to resolve all issues fairly and promptly.

Contact Information
For any questions or concerns regarding the cancellation policy, please contact our customer service team at Asanaheadspa@gmail.com or call 813-449-1264.

This policy ensures clarity and fairness for both the business and its members, while also providing flexibility for special circumstances.

Members can bring a guests once a month which will receive a 20% discount for the service selected upon checkout. You will have to contact Asana head spa prior to bringing in your guest. You will not be In the same room to receive the service together. We will try to make any and all accommodations possible at the time of booking.

No, Facial Extractions Do Not Come With The Base Facial Included In The Head Spa Services.